Leadership Masterclass - CEO with Prithwi

This is the last episode of the leadership masterclass podcast and the office is the one with highest responsibility: CEO.

I speak with Prithwi Dasgupta, CEO of SmartKarrot, who has risen from the normal ranks of leadership to becoming a co-founder and CEO of SmartKarrot:

Five key takeaways from this episode are:

1) What a lot of candidates that apsire to become a CEO miss - is the grind, the sacrifices and the risk/uncertainty. Glamorous from the outside, absolutely demanding on the ground.

2) A CEO needs to shed the ego and be ready to proven wrong again and again, pivot and move ahead with speed.

3) Hiring for the C-Suite is based on the challenges that a company needs to solve at that point in time and to pick the relevant candidates. Ofcourse getting into the C-suite (for other positions) requires some familiarity with the leadership because it gives a head start. 

4) A CEO cannot be an all-rounder. However, if critical metrics can be defined for each function , the COE's job is therefore to they  measure them based on those metrics. Breadth definitely helps.

5) When it comes to handling opposition from the board, investors,  internal team, fellow leadership - a CEO always needs to take a balanced decision and not give in to any one pull.

Now let us talk Customer Success, as SmartKarrot is about CS:

Lightning Talk: In the long run, the success of CS will be measured by tangile outcomes and hence, CS needs to own post sales revenue. And SmartKarrot was born out of this vision and helps CS to achieve this specific GOAL.

SmartKarrot also offers plenty of playbooks, tools, conversational AI and some custom built tools that bring tremendous benefits Customer Success managers. Check it out!