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A podcast with the who is who of customer success practitioners today. Tough encounters, experiences, lessons learnt, valuable insights accumulated over their careers, shared in a short 25 minute summary
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Sunday Jul 24, 2022
Sunday Jul 24, 2022
Hello Success Family,
After a while, I was able to resume some great conversations with the customer success family!
I have been obsessing over the topic of scale, especially in times of downturn like the ones we are in. How does CS continue to scale, without increasing costs and yet at the same time not lose business?
One answer that came out was the use of AI and automation in the creation of white club experiences (thanks Dickey Singh 🙌 for that beautiful expression), and the creation of personalized experiences with the use of AI and automation. That seemed to be the only way!
And that was confirmed by .Peter Crysdale. of Minerva @minervaknows which is creating great strides in the area of creating personalized knowledge bases and the making of the "intelligent customer".
Take a listen!
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