Align with the customer story, than the selling story - with Justin Strackany

Justin has a great and interesting background. Coming from a sales background, he beautifully articulates how bringing in a growth mindset and a sales framework into Customer success function has helped scale business and also build a CS that is actually a profit center.

Justin says being prescriptive,  coming to the team with a passion to learn and to nurture those dragon eggs till they grow are all key skills he is looking for in aspiring CSM candidates.

And the best part, his focus on diversity and the fact that he celebrates the hard work and dedication women bring to the team.